The following provisions regarding the right of withdrawal apply only to consumers as defined by § 13 BGB (German Civil Code) who do not conclude the respective agreement for business purposes or in relation to self-employed professional activities.

A. Cancellation policy for print product orders

Right of cancellation
You have the right to cancel your order contract within fourteen (14) days without giving any reason.

The cancellation period is fourteen (14) days from the date on which the order contract was finalized, or from the date on which you or a third party named by you (who is not transporting the goods) takes possession of the first goods.

To exercise your right of withdrawal, it is necessary to contact us – ARCH+ Verlag GmbH, Friedrichstr. 23a, 10969 Berlin, Tel: +49 30 340 467 19, Email: vertrieb@archplus.net – and explicitly state in writing your decision to revoke this contract. This statement can be sent by post, fax, or email. Alternatively, you can use the attached sample cancellation form.

In order to comply with the cancellation period, it is sufficient that you send us your declaration of cancellation before the expiry of the cancellation period.

Consequences of cancellation
If you cancel your order, we will refund all payments we have received from you, including delivery costs (except for additional costs from chosen delivery types other than the cheapest standard delivery we offer), without delay, and within fourteen (14) days of receiving your declaration of cancellation. You will be reimbursed by the same method which you made your payments unless another method was agreed upon with you. In no case will you be charged for this reimbursement. We may refuse repayment until we have received the goods back from you or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen (14) days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen (14) days. You will carry the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to a handling the goods unnecessary for testing their quality, features, and functions.

End of the cancellation policy for print product orders
 

Exclusion or premature expiry of the right of cancellation
There is no right of cancellation for contracts concerning the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

B. Cancellation policy for print subscription orders

Right of cancellation
You have the right to cancel this contract within fourteen (14) days without giving any reason.

The cancellation period is fourteen (14) days from the date on which the order contract was finalized, or from the date on which you or a third party named by you (who is not transporting the goods) takes possession of the first goods.

To exercise your right of withdrawal, it is necessary to contact us – ARCH+ Verlag GmbH, Friedrichstr. 23a, 10969 Berlin, Tel: +49 30 340 467 19, Email: vertrieb@archplus.net – and explicitly state in writing your decision to revoke this contract. This statement can be sent by post, fax, or email. Alternatively, you can use the attached sample cancellation form.

In order to comply with the cancellation period, it is sufficient that you send us your declaration of cancellation before the expiry of the cancellation period.

Consequences of cancellation
If you cancel your order, we will refund all payments we have received from you, including delivery costs (except for additional costs from chosen delivery types other than the cheapest standard delivery we offer), without delay, and within fourteen (14) days of receiving your declaration of cancellation. You will be reimbursed by the same method which you made your payments unless another method was agreed upon with you. In no case will you be charged for this reimbursement. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen (14) days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen (14) days. You will carry the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to a handling the goods unnecessary for testing their quality, features, and functions.

End of the cancellation policy for print subscription orders

C. Cancellation policy for digital content orders

Right of cancellation
You have the right to cancel your order contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the date of conclusion of the contract.

To exercise your right of withdrawal, it is necessary to contact us – ARCH+ Verlag GmbH, Friedrichstr. 23a, 10969 Berlin, Tel: +49 30 340 467 19, Email: vertrieb@archplus.net – and explicitly state your decision in writing to revoke this contract. This statement can be sent by post, fax, or email. Alternatively, you can use the attached sample cancellation form.

In order to comply with the cancellation period, it is sufficient that you send us your declaration of cancellation before the expiry of the cancellation period.

Consequences of cancellation
If you cancel your order, we will refund all payments we have received from you, including delivery costs (except for additional costs from chosen delivery types other than the cheapest standard delivery we offer), without delay, and within fourteen (14) days of receiving your declaration of cancellation. You will be reimbursed by the same method which you made your payments unless another method was agreed upon with you. In no case will you be charged for this reimbursement.

Note:
Pursuant to § 356(5) BGB in the case of a contract for the supply of digital content that is not contained in a tangible medium, the right of withdrawal expires if the trader began with the performance of the contract after the consumer (1) had expressly consented to the trader beginning with the performance of the contract prior to the expiry of the withdrawal period, and (2) had acknowledged that by his consent, he would lose the right to withdraw from the contract upon the performance of the contract having commenced.

If you have expressly agreed in the order process that we will begin execution of the contract before the expiry of the cancellation period of fourteen (14) days, and you have confirmed that you are aware that you lose your right of withdrawal from this agreement with the beginning of the execution of the contract, your right to cancel your digital content order expires with the beginning of the execution of the contract.

End of cancellation policy for digital content orders

Cancellation form as PDF download